Zendesk Agent+ for Jira

Connect Zendesk to Jira through an AI-powered Rovo agent. Ask questions about Zendesk tickets, users, organizations, search results, and Help Center articles, then view related Jira issue context using natural language.

Setup

In Jira, go to Apps in the sidebar and click Zendesk Agent+
Enter your Zendesk subdomain, for example acme-support from https://acme-support.zendesk.com
Click Connect Zendesk Account
Authorize the app in the Zendesk popup
Your Zendesk name will appear when connected

What You Can Do

Zendesk

Search tickets, users, organizations, and groups
View ticket details and comments
Browse users and organizations
Find Help Center articles

Jira

Search issues with JQL
View issue details, comments, remote links, and transitions
Check projects, priorities, changelogs, and watchers
Find issues assigned to you or recently updated

Example Prompts

"Search Zendesk tickets for this issue"
"Find Help Center articles"
"Show Zendesk user details"
"List comments on this Zendesk ticket"
"Show Jira issues linked to Zendesk ticket URLs"

Requirements

Jira Cloud with Rovo enabled
Zendesk account with access to the relevant tickets or Help Center content
Zendesk subdomain configured on the app settings page

Data & Privacy

Read-only - the app never modifies your Zendesk or Jira data
OAuth tokens are stored encrypted in Atlassian Forge secure storage
You can disconnect at any time from the app settings page
Contact fields are shown only when explicitly needed for the task
No data is sent to third-party servers

Troubleshooting

"Not connected" error in Rovo chat
Open the Zendesk Agent+ settings page, confirm the Zendesk subdomain, and connect your Zendesk account.

OAuth popup does not close after authorizing
Try disabling popup blockers for your Jira site and reconnect.

Agent does not respond or times out
Refresh the page and try again. If the issue persists, disconnect and reconnect your Zendesk account.

Support

Contact us at support@appsplus.co