Intercom Agent+ for Jira

Connect Intercom to Jira through an AI-powered Rovo agent. Ask questions about Intercom conversations, contacts, companies, admins, and help articles, then view related Jira issue context using natural language.

Setup

1. In Jira, go to Apps in the sidebar and click Intercom Agent+

2. Click Connect Intercom Account

3. Authorize the app in the Intercom popup

4. Your Intercom identity will appear when connected

What You Can Do

Intercom

• Find conversations related to a Jira ticket

• View conversation details and support context

• Search contacts, companies, and admins

• Browse Intercom help articles

Jira

• Search issues with JQL

• View issue details, comments, remote links, and transitions

• Check projects, priorities, changelogs, and watchers

• Find issues assigned to you or recently updated

Example Prompts

• "Find Intercom conversations for this issue"

• "Show conversation context"

• "Search Intercom articles"

• "Find Intercom companies related to this ticket"

• "Show Jira issues linked to Intercom conversation URLs"

Requirements

• Jira Cloud with Rovo enabled

• Intercom account with access to the relevant workspace

Data & Privacy

• Read-only - the app never modifies your Intercom or Jira data

• OAuth tokens are stored encrypted in Atlassian Forge secure storage

• You can disconnect at any time from the app settings page

• Contact fields are shown only when explicitly needed for the task

• No data is sent to third-party servers

Troubleshooting

"Not connected" error in Rovo chat
Open the Intercom Agent+ settings page and connect your Intercom account.

OAuth popup does not close after authorizing
Try disabling popup blockers for your Jira site and reconnect.

Agent does not respond or times out
Refresh the page and try again. If the issue persists, disconnect and reconnect your Intercom account.

Support

Contact us at support@appsplus.co