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Info

Automated issue diagnosis, translations, assignment and reply generation

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Installation | Getting Started | Configuration | Security | FAQs | Contact

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Installation

  1. Open https://marketplace.atlassian.com/apps/1232262/ai-support-for-jira

  2. Click the Get it now button in the top right.

  3. Install to your Jira instance.

Pricing: free during the beta period.

Getting Started

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titleAUTOMATION
AI diagnosis, translations and assignment happen automatically on issues (when enabled).

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titlechatgpt
Open a JSM service desk issue and select AI Support in the activity tabs.

Configuration

Click Next below to step through all of the features and configuration options...

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Security

Exceeds the highest of security and data privacy standards:

  • 100% Cloud Fortified!

  • Data is stored No data is accessed or processed within your wider Jira instance region .

  • Functional data is stored within Atlassian’s platform using the storage API.

  • No prompts are stored or used for training purposes.

  • App runs server-side on Atlassian’s Forge platform.

  • No communication with Apps+ APIs or servers.

  • No token/secret storage.

  • Ongoing vulnerability testing.

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FAQs

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titleHow do I change the configuration settings?

Admins can modify the settings via:

  • “Apps” (top navbar), “Manage your apps”, find the app and click “Configure”, or…

  • In an issue: “AI Support” in activity tabs, click top-left stars icons and then “Configure”.

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titleThe AI response wasn't helpful at all

This is simply the nature of AI technology today. When it works, it’s like magic. But if you notice a bizarre, buggy or useless response, please take a screenshot and email to support@appsplus.co so we can tweak the model to be better.

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titleI found a bug in the app or one of the automations

AI responses can often have a mind of their own and respond in unexpected ways. Please take a screenshot and email the details to support@appsplus.co so we can fix it.

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titleWhat AI model is the app using?

We’re exclusively using GPT-4 by OpenAI for all the responses. Nobody wants to use old AI models and neither do we. GPT-4 is always on.

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titleDo you train on user prompts?

No. Neither we or OpenAI store your user prompts or perform any training on that data.

Contact

Our team provide fast 24/7 support. We typically respond within minutes-hours and aim to resolve any problems in the same day.

✅ Any questions

✅ Technical support

✅ Feature requests

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titleONLINE NOW

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support@appsplus.co

🕓 Mon-Sun 24hrs

🌏 Sydney, Australia