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Automated issue diagnosis, translations, assignment and reply generation

Installation | Getting Started | Configuration | Security | FAQs | Contact

đź”´ DEMO static screenshots

Installation

  1. Open https://marketplace.atlassian.com/apps/1232262/ai-support-for-jira

  2. Click the Get it now button in the top right.

  3. Install to your Jira instance.

Pricing: free during the beta period.

Getting Started

AUTOMATION AI diagnosis, translations and assignment happen automatically on issues (when enabled).

CHATGPT Open a JSM service desk issue and select AI Support in the activity tabs.

Configuration

Click Next below to step through all of the features and configuration options...

Security

Exceeds the highest of security and data privacy standards:

  • 100% Cloud Fortified!

  • Data is stored within your Jira instance region using the storage API.

  • No prompts are stored or used for training purposes.

  • App runs server-side on Atlassian’s Forge platform.

  • No communication with Apps+ APIs or servers.

  • No token/secret storage.

  • Ongoing vulnerability testing.

DATA FLOW DIAGRAM

FAQs

 How do I change the configuration settings?

Admins can modify the settings via:

  • “Apps” (top navbar), “Manage your apps”, find the app and click “Configure”, or…

  • In an issue: “AI Support” in activity tabs, click top-left stars icons and then “Configure”.

 The AI response wasn't helpful at all

This is simply the nature of AI technology today. When it works, it’s like magic. But if you notice a bizarre, buggy or useless response, please take a screenshot and email to support@appsplus.co so we can tweak the model to be better.

 I found a bug in the app or one of the automations

AI responses can often have a mind of their own and respond in unexpected ways. Please take a screenshot and email the details to support@appsplus.co so we can fix it.

 What AI model is the app using?

We’re exclusively using GPT-4 by OpenAI for all the responses. Nobody wants to use old AI models and neither do we. GPT-4 is always on.

 Do you train on user prompts?

No. Neither we or OpenAI store your user prompts or perform any training on that data.

Contact

Our team provide fast 24/7 support. We typically respond within minutes-hours and aim to resolve any problems in the same day.

âś… Any questions

âś… Technical support

âś… Feature requests

ONLINE NOW

support@appsplus.co

đź•“ Mon-Sun 24hrs

🌏 Sydney, Australia

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